633-Easy Recycling & Disposal Hotline

The Ramsey County Public Health department is seeking a qualified contractor to manage the County's Recycling and Disposal Hotline. The contractor will be responsible for responding to telephone and live chat inquiries about recycling, disposal, and management of solid waste generated by households. The contractor's staff should be able to provide direct and accurate responses to the majority of inquiries, referring to County or community staff as needed. Key aspects of the job include: • Responding to telephone and live chat inquiries about recycling and waste management • Providing accurate and consistent information to the public • Referring complex inquiries to County or community staff as needed • Managing the hotline's operations and ensuring its effectiveness