Description
Camden County Municipal Utilities Authority (CCMUA) is seeking a qualified consulting firm to provide strategic advisory services for modernizing its customer service and billing operations. The work is divided into up‑to‑four phases: an initial assessment of the current state, development of future‑state options with impact analysis, creation of a procurement strategy package, and an optional implementation‑governance advisory. All deliverables must be completed by the end of 2026, with the contract lasting one year and two possible one‑year extensions. The consultant must be capable of vendor‑neutral analysis, financial modeling, and support for public‑sector procurement processes.
• Phase 1 – Executive‑level assessment of technology, workflows, staffing, and regulatory considerations (due Oct 1 2026).
• Phase 2 – Multiple modernization scenarios, impact analysis, and board‑ready decision framework (due Oct 1 2026).
• Phase 3 – Performance‑based specifications, vendor evaluation support, and negotiation advisory (due Dec 1 2026).
• Phase 4 – Optional implementation governance and change‑management roadmap, if authorized.
• Requires NJ Business Registration, specific insurance limits, MBE/WBE disclosure, and foreign‑sanctions certifications.