NATO Business Opportunity: Provision of Centralized Operations and Maintenance Patching Services - IT Infrastructure

The NATO Communications and Information Agency (NCIA) is seeking a contractor to provide centralized operations and maintenance patching services for its IT infrastructure. The services include patch management, security update deployment, vulnerability remediation, operational maintenance, and monitoring system support. The contractor will complement internal teams by performing operational maintenance activities, implementing security updates, supporting monitoring systems, and assisting with vulnerability remediation activities. The key technologies in scope include Microsoft Windows, Microsoft Exchange Server, Skype for Business Server, Zabbix, and Microsoft SQL Server. The contractor must ensure the secure, reliable, and continuous operation of the NCIA's IT infrastructure platforms and applications. • The contractor will provide patch management and vulnerability remediation for client workstation operating systems. • The contractor will provide operations and maintenance services for enterprise database systems. • The contractor will provide monitoring and performance management to ensure system availability and reliability. • The contractor will provide backup and recovery services in accordance with NCIA policies. • The contractor will provide security and compliance services to ensure adherence to relevant security, operational, and regulatory standards.