Bid NO. 26-32 Utility Billing and Mailing

The City of Huntsville is seeking a vendor to provide utility billing and mailing services. The selected vendor will be responsible for printing and mailing monthly utility bills, as well as providing additional services such as stuffing envelopes with inserts. The vendor must have the capability to convert to the City's software and provide a secure online bill presentment portal. The contract will be for a term of one year, with four optional one-year renewal periods. The City is looking for a vendor that can provide high-quality services, meet the required turnaround time of 24 hours, and handle communication and resolution of problems effectively. • Provide printing and mailing services for monthly utility billing • Mail is time sensitive and must be mailed within the date ranges provided by the City • Vendor must have the capability to convert to the City’s software • Vendor must be capable to Incode, to their billing printing operations • Vendor must print, stuff and mail all monthly statements • Vendor will be required to stuff envelopes with additional flyer/information sheets on an as needed basis