195340 DL - FAST Maintenance Renewal

This Quick‑Quote solicitation seeks a renewal of the FAST software maintenance contract. The scope covers ongoing access to core product documentation, hot‑fixes, defect repairs, service packs, and future version upgrades. A blended hourly rate will be applied for the contract year, with an 8 % allowance over the standard 1,760 hours to accommodate after‑hours work. The agency may use existing support hours for upgrades, but must ensure sufficient resources for critical system upkeep. • Provide software maintenance services (documentation, hot‑fixes, defect repair, service packs, upgrades). • Apply a blended hourly rate with an 8 % overtime allowance (~1,901 hours per year). • Allow use of allocated support hours for upgrades while reserving capacity for critical maintenance.