Change Order Notice: Call Center Services Extension of Sourcewell contract 071321-CEN

The Illinois Secretary of State's office is extending the current contract with 22nd Century Technologies to 3/15/26. The cooperative contract is through Sourcewell and is contract 071321-CEN. The cost of the extension is $540,000. The bid is for call center and software services, with an estimated cost for software and staffing. The contract is for an extension of existing services, and the bidder should be able to provide equivalent or better services. Key points to consider: • The contract is an extension of an existing contract, so the bidder should be familiar with the current contract terms and conditions. • The bidder should be able to provide call center and software services, with an estimated cost for software and staffing. • The contract is through Sourcewell, a cooperative purchasing organization. • The cost of the extension is $540,000.