Service Agreement for Sartorius Octet R4 BLI Instrument

The Department of Health and Human Services (DHHS) is seeking a service agreement for a Sartorius Octet R4 BLI Instrument. The agreement will include preventative maintenance, emergency service, replacement parts, software updates, and personnel qualifications. The contractor will be required to perform one planned preventive maintenance service on the instrument during the contract period. The contract is expected to be awarded on a non-competitive basis to Sartorius Corporation. * Key aspects of the service agreement include: * Preventative maintenance: The contractor shall perform one planned preventive maintenance service on the instrument during the contract period. * Emergency service: The contractor shall provide on-site emergency repair service during normal working hours, Monday through Friday, excluding Federal holidays. * Replacement parts: The contractor shall furnish all required replacement parts at no additional cost to the Government, with the exception of consumables. * Software updates: The contractor shall provide software updates and technical support for the instrument. * Personnel qualifications: The contractor shall ensure that technically qualified factory-trained personnel perform the services.