Description
The Library of Congress (National Library Service for the Blind and Print‑Disabled) is issuing a sole‑source solicitation for RealSAM Dialog licenses and associated technical‑support services to keep its “My Talking Books” Alexa skill in production. The contractor will supply new perpetual licenses in blocks of 500 and provide annual support for both new and legacy licenses, with several hosting scenarios (contractor‑hosted, Library‑hosted Auth Proxy, etc.). Performance metrics, monthly and bi‑weekly reporting, and a post‑award kickoff are required. The effort is ongoing, with the Library retaining ownership of the licenses and data.
• Provide new perpetual RealSAM Dialog licenses (blocks of 500) – firm‑fixed price.
• Provide annual technical‑support services for both new and legacy licenses, with multiple hosting options.
• Meet Library‑defined SLA (72‑hour response, monthly status reports, bi‑weekly license usage reports).
• Deliver monthly and bi‑weekly performance reports, and attend status meetings (every third Wednesday).
• Ensure all work complies with Library of Congress IT security requirements.