Description
The Institute of International Education (IIE) seeks a full‑service vendor to provide ongoing development, maintenance, security, and accessibility support for the Fulbright Scholar Program website (https://fulbrightscholars.org/). The contract will begin on October 1, 2026 and may run up to five years, including a one‑year base period and up to four option years. The vendor must manage Drupal upgrades, daily backups, API integrations (including Okta SSO), and ensure WCAG 2.1 AA compliance while meeting rapid response SLAs. Optional future work may include redesign, UX research, AI chat‑bot integration, and additional enhancements funded through separate amendments.
• Core responsibilities: 15 hours/month of proactive maintenance (updates, backups, quarterly health checks) plus reactive support, with 3‑hour weekday and 18‑hour weekend response times.
• Technical environment: Drupal (upgrade to Drupal 11), Pantheon hosting, Solr search, Google Analytics 4, Okta SSO, and a large editorial staff (~500 users, ~280 k pages).
• Compliance & security: Must meet Section 889 telecom restrictions, provide ISO 27001 or SOC 2 Type 2/NIST CSF evidence, and maintain WCAG 2.1 AA/Section 508 accessibility.
• Evaluation: 100‑point rating (50 technical approach, 15 innovation, 10 references, 25 cost).
Attached files
Contact
Alexa Rowland(Regional Program Officer)