RFP 26-001-72 Questions and Answers No. 1

This solicitation seeks a single‑vendor to serve as both Fiscal Intermediary and Support Broker for the Self‑Direction program in Shelby County. The contractor will manage payroll taxes, wages, and related employer obligations for caregivers, and will also handle participant enrollment, ongoing broker‑to‑participant contacts, and budgeting of the per‑person $7,850 cap. Bidders must demonstrate at least five years of relevant experience, propose per‑member‑per‑month rates, and agree to a cost‑reimbursement payment model with invoices due the 5th of each month and payment within 45 days. No incumbent exists, and subcontractor use requires prior approval. • Provide fiscal intermediary services: payroll processing, tax filings, wage payments for caregivers. • Deliver support brokerage: enrollment (in‑person, virtual, or phone), regular participant contact, budget management for non‑caregiver services. • Submit PMPM rate proposals for both fiscal management and support brokerage, include any onboarding/training fees, and comply with cost‑reimbursement invoicing terms.