NMUSA Visitor Services

The Army Contracting Command - Detroit Arsenal (ACC-DTA) is seeking information from prospective sources capable of providing visitor services in accordance with the NMUSA Visitor Services Performance Work Statement (PWS). The scope of work includes providing visitor services personnel, managing visitor complaints, and participating in quarterly In-Process Reviews (IPRs) and submitting quarterly Quality Assurance Reports. The PWS requires the contractor to provide uniforms for visitor services staff, and the Government will provide IT equipment, desks, and chairs. The contractor will be responsible for protecting PII and Controlled Unclassified Information (CUI) and will be required to participate in random sampling and scheduled audits to evaluate contractor performance. The contract is expected to have a value of between $500,000 and $1,500,000, based on the scope of work and the number of personnel required to support the NMUSA requirements. Key points to consider include the requirement for the contractor to provide visitor services personnel for special events, the need for the contractor to manage visitor complaints, and the requirement for the contractor to participate in quarterly I-Process Reviews and submit quarterly Quality Assurance Reports. The contractor will also be required to provide a Program Manager for the transition period and a Senior Visitor Services Support Specialist thereafter. The contract will require the contractor to have experience in providing visitor services, and the contractor will be required to provide information on their experience in providing visitor services in their response to the RFI. * The contractor will be required to provide visitor services personnel for special events. * The contractor will be required to manage visitor complaints. * The contractor will be required to participate in quarterly I-Process Reviews and submit quarterly Quality Assurance Reports. * The contractor will be required to provide a Program Manager for the transition period and a Senior Visitor Services Support Specialist thereafter. * The contractor will be required to have experience in providing visitor services. * The contractor will be required to provide information on their experience in providing visitor services in their response to the RFI.