Description
The Department of Veterans Affairs is seeking sources for Visiopharm software maintenance services. The contract will be a firm-fixed price service contract for a base period of 5 years, with 4 option years. The contractor will provide Visiopharm software maintenance services, including software updates, remote technical support, and access to the customer portal. The contractor must be an authorized service provider of Visiopharm (OEM). The contract will be performed remotely, with no work required on-site.
• The contractor must provide perpetual SLP1 Visiopharm single account for up to 3 named users
• The contractor must provide all VisioPharm software updates
• The contractor must provide unlimited remote technical support
• The contractor must provide access to the Customer Center and E-Learning portal for up to 3 registered users
• The contractor must provide eight pre-booked training sessions per year with an application specialist
Attached files
Contact
Peter Park(Contracting Officer)