Service Agreement for CytoFlex S Machine

The Department of Health and Human Services (DHHS) is seeking a service agreement for a CytoFlex S Instrument. The agreement will include proactive service approach, on-site labor, travel, and parts, priority on-site service support, technical phone support, and annual scheduled preventative maintenance visit. The contract is expected to be awarded for a period of one year, from February 11, 2026 to February 10, 2027. The following are the key features of the agreement: • Proactive service approach to maximize uptime • On-site labor, travel, and parts during normal business hours • Priority on-site service support and technical phone support • Additional key operator training available during regular service visits • Annual scheduled preventative maintenance visit performed to factory specs • Fixed maintenance costs • Service provided by authorized and factory-certified technicians • Includes engineering modifications supported by genuine new parts