Description
This notice announces the VA’s intent to award a sole‑source maintenance contract for six Mar Cor WRO300H reverse‑osmosis dialysis water‑system units at the Baltimore VA Medical Center. The contractor must provide full‑service support, including parts replacement, preventive maintenance, software updates, 24/7 remote technical assistance, and detailed compliance reporting per 21 CFR 820 subpart N. Service is required on weekdays 7 a.m.–4 p.m., with a two‑business‑day system‑replacement warranty and an uptime commitment of 95 %. The contract period is one year from award.
• Full‑service maintenance for six WRO300H dialysis water‑system units (filters, parts, repairs, preventive maintenance).
• Remote technical support (24/7/365) with ≤30‑minute response, software/quality updates, and on‑site reporting to Biomedical Engineering.
• Detailed service reports required within 2 weeks of each maintenance event, covering equipment details, work performed, parts replaced, and compliance documentation.
• Service window: 7 a.m.–4 p.m., Monday‑Friday; contractor must present photo ID and have PPE on‑site.
Attached files
Contact
Patricia Thai(Contract Specialist)