NOAA Fisheries Alaska Regional Office Restricted Access Management Division Support

The National Oceanic and Atmospheric Administration (NOAA) is seeking potential sources capable of supporting the Restricted Access Management (RAM) Division in performing intake of permitting applications, providing first-line customer service to industry inquiries, and providing training and outreach. The contractor will be required to perform tasks such as fishery application intake and processing, customer service and troubleshooting, outreach and training, and document management. The period of performance is scheduled to start on September 30, 2026, and end on September 29, 2030. Some key points about this opportunity include: * The estimated budget for this requirement is between $400,000 and $500,000. * The contractor will be required to provide monthly progress reports and invoices. * The contractor will be required to maintain continuity of service and level of expertise throughout the period of performance. * The contractor will be required to provide acceptable customer service, including responsiveness to contract needs and problem resolution. * The contractor will be required to develop user guides and training materials as requested. * The contractor will be required to maintain confidentiality and data privacy.