Field Service Representative and Technical Support Services for the C-27J aircraft

The United States Coast Guard (USCG) is seeking a Field Service Representative (FSR) to provide technical support services for the C-27J aircraft. The FSR will be responsible for researching and providing C-27J aircraft OEM specific technical information and documentation to resolve technical questions and problems associated with the operation, maintenance, repair, and logistics support of the C-27J aircraft. The contract will consist of a one-year base period and four one-year option periods, with a total duration of five years. The FSR will be based at the USCG Aviation Logistics Center (ALC) in Elizabeth City, NC, and will be required to travel to support the USCG in its operation of the C-27J aircraft. Some key responsibilities of the FSR include: • Providing technical information and documentation to support the USCG's operation and maintenance of the C-27J aircraft • Resolving technical questions and problems associated with the C-27J aircraft • Providing extended technical support necessary to evaluate component anomalies • Supplying the USCG with appropriate technical data to support any C-27J major structural repair instructions • Responding to requests involving an analysis from an external component manufacturer or supplier • Managing all Request for Technical Information (RFTI) submitted to Leonardo and responding accordingly