Description
The City of West Palm Beach is seeking qualified consulting firms to conduct a comprehensive business process analysis for its Public Utilities Department. The effort will assess current practices, identify inefficiencies, and recommend improvements to support better service delivery and operational effectiveness.
• Scope includes mapping existing utility workflows, data flows, and stakeholder interactions.
• Deliverables: detailed analysis report, gap analysis, and actionable recommendations with implementation roadmap.
• Contractor must have proven experience in public‑sector utility consulting, process re‑engineering, and change management.
Attached files
The solicitation documents live at the source — open the bid source above to download them.