Description
The California Science Center is seeking a single vendor to provide continuous (24 × 7) remote support and maintenance for its Rockwell FactoryTalk® SCADA system that manages life‑support functions for the Living Collections aquatic exhibits. The contractor will act as the primary liaison with Rockwell Automation, handle troubleshooting, corrective maintenance, configuration changes, and software‑level issue resolution, and must meet strict security, background‑check, and SLA requirements. The award will be an “all‑or‑none” three‑year lump‑sum contract (FY 26‑27, FY 27‑28, FY 28‑29) with a one‑hour initial response SLA and service‑credit penalties for delayed responses.
• Provide 24 × 7 remote help‑desk support (phone, email, virtual meeting) for FactoryTalk SCADA software only – no hardware or project work.
• Meet a 1‑hour initial response time; SLA credit applies if initial response exceeds 24 hours.
• Submit a single annual lump‑sum price for each fiscal year; the lowest net‑cost bid (after small‑business/DVBE preferences) wins.
• Must supply California seller’s permit (if goods were involved – not required here), background‑check clearance for all personnel, and comply with state IT‑security training and GenAI disclosure requirements.