NATO Request for Information: Maintenance, Support, and Deployment of Printing Services

The NATO Communications and Information Agency (NCIA) is seeking information from industry partners to support the maintenance, support, and deployment of printing services for approximately 3000 Multi-Functional Devices (MFDs) and 300 plotters across all NATO countries. The goal is to guarantee consistent device configuration, uniform support and service levels, streamlined logistics and spare-part management, and consolidated invoicing. The ideal solution should enable efficient production and digitization of critical documentation across multiple security domains and organizational locations. Key requirements include: • Support for a cloud-based solution • Centralized management of all printing devices • TEMPEST testing compliance for devices connected to classified networks • On-site support technicians and engineers with NATO Security Clearance (NS) • Incident, Problem, and Change Management support activities • Development and implementation of resiliency and disaster recovery solutions • Provision of technical advice and advisory services to NCIA representatives