Description
The Department of State is seeking a contractor to provide, install, operate, maintain, and support the Next Generation (NextGen) passport personalization printers (high‑capacity and low‑capacity) across all domestic passport issuance sites, along with associated consumables, software enhancements, warranty, relocation, and training services. The solicitation is an IDIQ contract that may be exercised via firm‑fixed‑price or time‑and‑materials task orders. The award will cover hardware delivery, integration testing, ongoing maintenance, and full lifecycle support for the printers.
• Provide and support high‑capacity (≥300 books/hr) and low‑capacity (≥100 books/hr) NextGen printers at ~29 agencies, two passport centers, and multiple support sites.
• Deliver program‑management, transition‑in/out planning, consumables, warranty, software updates, on‑site technician support, and optional services such as consulting, shipping, installation, and de‑commissioning.
• Compliance requirements include extensive security clearances, DOS network (OpenNet) connectivity rules, DEI anti‑discrimination clause, and cybersecurity supply‑chain risk‑management (C‑SCRM) attestations.
• Contract term up to five years with a six‑month service‑extension option; performance metrics demand ≥95 % printer availability and <0.5 % book damage.