Description
The Defense Logistics Agency (DLA) Information Operations (J6) is seeking continued software support for its proprietary Pryze platform, a web‑based behavior‑management and rewards system. Pryze is the incumbent, brand‑name solution that integrates with DLA’s ServiceNow and other enterprise systems to track mission‑critical training, compliance, onboarding, and other goal‑based activities. The solicitation calls for the sole source provider—Pryze App Inc.—to maintain, configure, troubleshoot, and enhance the existing environment without disruption, leveraging its unique institutional knowledge and direct access to the platform’s source code. The award will preserve current configurations, avoid costly migration, and sustain AI‑driven recognition and reporting capabilities.
• Scope: Ongoing technical support, configuration changes, integration maintenance, security updates, and enhancements for the Pryze platform.
• Requirement: Only Pryze App Inc. may fulfill the contract due to proprietary technology and existing operational knowledge.
• Delivery: Continuous, web‑based service to DLA users across hybrid, in‑office, and remote workforces.
• Integration: Must maintain existing connections with ServiceNow and other DLA systems.
• Period: Not explicitly defined; typical government software support contracts run 1‑3 years with possible extensions.