DE01--EEG Closed Caption Pro Encoders Support (VA-26-00048876) | POP : 08-03-2026 to 08-02-2027| Avery/Morgan

The Department of Veterans Affairs is seeking a contractor to provide annual support for EEG Closed Caption Pro Encoders and Encoder Pro Card OpenGear. The contractor will be responsible for providing technical support and firmware updates for the equipment. The contract will be a firm fixed-price contract, and the period of performance is from August 3, 2026, to August 2, 2027. The contractor will be required to deliver annual support on one Encoder Pro Card OpenGear and annual support and firmware updates on five EEG HD492-O-O1G Closed Caption Pro Encoders. • The equipment has various features such as EEG iCap connectivity, cloud-hosted automatic captioning, and encoding of caption data. • The contractor will be required to comply with all applicable records management laws and regulations. • The contractor will be required to take ILEAD-provided records management training. • The contract includes a clause on records management obligations, which outlines the requirements for handling federal records.