Hardware Services Maintenance

The Maryland Department of Human Services is seeking a contractor to provide hardware maintenance services for their external IT devices. The contractor will be responsible for providing repair and replacement services for equipment such as scanners, printers, and UPSs. The contract will be structured as three one-year agreements, ensuring continuity of operations and compliance with state and federal security standards. The contractor must provide predictable, cost-effective, and statewide coverage for repair and replacement, backed by strict Service Level Agreements (SLAs) that guarantee rapid response for critical incidents. • The contractor must have experience in providing hardware maintenance services for similar equipment • The contractor must be able to provide repair and replacement services for equipment across 60+ offices • The contractor must be able to provide predictable, cost-effective, and statewide coverage for repair and replacement • The contractor must be able to provide strict Service Level Agreements (SLAs) that guarantee rapid response for critical incidents