Battelle NEON Research Support Services (NRSS)

The NASA Goddard Space Flight Center (GSFC) requires the purchase of Battelle NEON Research Support Services (NRSS) to support mission-critical atmospheric and ecological research activities. The scope of work includes providing full operations and maintenance support for AERONET sun photometers deployed at 36 NEON-operated field sites and two NEON facilities. The services include routine preventive and corrective maintenance, minor repairs, instrument calibrations, and associated data handling in accordance with established NEON operational processes and standard procedures. Key responsibilities include: • Operations and monitoring: Support continuous operation of CIMEL CE-318N instruments at 36 NEON-operated field sites and two NEON facilities. • Preventive maintenance: Perform scheduled inspections, cleaning, and routine upkeep in accordance with established NEON operational processes and standard operating procedures. • Corrective maintenance and minor repairs: Troubleshoot operational issues, replace consumables and minor components as needed, and restore instruments to nominal operation. • Calibration support: Coordinate CIMEL calibrations with AERONET in accordance with approved workflows. • Data handling and transfer: Ensure CIMEL raw observation data are transmitted from field systems to the NEON cyberinfrastructure and subsequently transferred to AERONET in near real-time. • Incident and outage response: Respond to data transfer interruptions, instrument outages, and configuration changes affecting data continuity or quality.