Phone and Circuit Services

Haralson County is seeking a qualified vendor to provide managed phone and circuit services for its local government operations over a three‑year period (Jan 1 2027 – Jan 1 2030). The contract will cover provisioning of a dedicated voice circuit, installation and support of existing Polycom handsets, provision of ATA devices for fax‑over‑IP, auto‑attendant, hunt groups, presence features, and full integration with the county’s current IT infrastructure. The vendor must work closely with the county’s IT provider, deliver detailed architectural documentation, and provide ongoing maintenance, support, and reporting. • Scope: Dedicated voice circuit, CPE, call‑flow management, CSR/LSR handling, VLAN configuration, QoS, ATA devices for fax, auto‑attendant, 20+ hunt groups, presence features, and long‑distance minutes (≈3,000 min/mo). • Existing environment: 165 phone extensions, 62 DIDs, 12 fax machines, Fortigate firewall, dual‑fiber backbone (ATT primary, Parker backup), Cisco Meraki Wi‑Fi, multiple 48‑port switches. • Required deliverables: Design & implementation plan, hardware procurement, installation, configuration, testing, training, documentation, and coordinated support with county IT staff. • Contract type: Fixed‑price, three‑year term, mandatory pre‑bid MS Teams meeting, sealed‑bid submission.