Plain Old Telephone Services (POTS) Replacement

The City of Baltimore is seeking vendors to replace its Plain Old Telephone Services (POTS) infrastructure. This procurement covers the removal of legacy telephone hardware, installation of new interactive voice recognition equipment, and associated wiring and support services. The contract will likely involve coordination with existing municipal facilities, compliance with local building codes, and provision of ongoing maintenance or warranty support. • Replace outdated telephone lines and handsets across city facilities. • Install new interactive voice recognition (IVR) equipment. • Provide necessary cabling, wiring, and conduit work. • Ensure compatibility with existing network infrastructure. • Deliver documentation, training, and post‑installation support.