Description
The Maryland Transit Administration (MTA) is soliciting proposals from existing Master Contractors under its PBX IV Telecommunications Equipment and Services Master Contract to provide ongoing maintenance, warranty, and time‑and‑material support for its Interactive Voice Response (IVR) systems across multiple MTA sites in Maryland. The scope includes hardware upkeep, software updates, emergency repairs, inventory reporting, Visio diagram delivery, and end‑user training, with a contract period from February 23 2027 through December 31 2030. Proposals must be submitted electronically, password‑protected, and include separate technical and financial components. The award will be made to the most advantageous offer based on technical merit and price.
• Eligible only to Master Contractors already holding contract 001B0600162.
• Services cover hardware, extended warranty, and labor (FA I‑III).
• Fixed‑fee monthly maintenance plus labor billed at actual hours.
• Deliverables: equipment inventory, Visio configuration diagrams, training documentation, and on‑site support.
• Mandatory technical qualifications: certified technicians, on‑site ID badge, compliance with Maryland IT security policies.
• Submission deadline: 11 Nov 2026 9:00 AM ET; questions due 2 Nov 2026 5:00 PM EDT.