Description
The Maryland Transit Administration (MTA) is seeking proposals from Master Contractors (already holding the PBX IV Telecommunications Equipment and Services Master Contract) to provide ongoing maintenance, technical support, emergency services, training, and billing support for its statewide PBX telephone systems and related hardware, software, and applications. The scope includes hardware warranty, software assurance, monthly fixed‑fee maintenance, time‑and‑material labor for moves/adds/changes, end‑user and administrator training, and assuming existing ISI Telemanagement billing services. Deliverables require updated equipment inventories, Visio network diagrams, and compliance with state IT security policies. The contract runs from 02/23/2027 through 12/31/2030, with a fixed‑price and labor‑hour billing structure, and the award will be made to the most advantageous proposal based on technical merit and price.
• Eligible only to Master Contractors under existing Master Contract #001B0600162.
• Services cover hardware, extended warranty, and labor across all MTA sites in Maryland.
• Mandatory submission of password‑protected proposals via email; questions due 11/02/2026.
• Required deliverables: equipment inventory (60 days post‑award), network diagrams (3 months post‑award), training documentation, and compliance paperwork.
• MBE goal 25 % and VSBE goal 2 % for functional areas II & III.