Description
The State of Maryland is seeking a contractor to provide technical and business support to enhance and manage the current Coordinated Highways Action Response Team (CHART) Traffic Management and Emergency Operations Systems. The contractor will be responsible for providing labor hours to support the CHART systems, including systems development and integration, on-site maintenance, and other related tasks. The contract will be for a base period of five years with one five-year option period. The contractor must have experience in providing similar services and must meet certain minimum qualifications.
• The contractor must have at least one engagement from the past five years that meets certain characteristics, including at least 20 concurrent personnel working on the engagement, the use of Agile Scrum methodology, and the use of ITIL methodology.
• The contractor must provide at least three references from customers who are capable of documenting the contractor's ability to provide the products/services specified in the RFP.
• The contractor must have experience in providing technical and business support to traffic management and emergency operations systems.
• The contractor must have knowledge of CHART systems, including the Advanced Traffic Management System (ATMS), the Emergency Operations Reporting System (EORS), and the CHART Web application.
• The contractor must have experience in providing services to government agencies, preferably in the state of Maryland.