Maintenance and Support for Nurse Call System

The State of Iowa’s Iowa Veterans Home seeks a single qualified vendor to provide comprehensive maintenance and support for its existing ASCOM Telligence nurse‑call system across four campus buildings. The effort includes 24/7 phone support, remote diagnostics, software updates, rapid on‑site emergency response, and an inventory of critical spare parts to ensure minimal downtime. The contract runs for one year with the option to extend up to five additional years at the agency’s discretion. • Phone support: 24/7/365 availability, live answer or callback within 30‑60 minutes; standard business‑hour support for non‑urgent issues. • Remote support: Secure diagnostics and software patches within 1‑2 hours; unlimited software releases (at least annually). • Tier 1 critical support and on‑site emergency response: response within 1 hour (remote/phone) or 4 hours (on‑site) for full‑system failures; critical spare parts inventory ready for immediate installation. • Contract term: July 31 2026 – July 30 2027, with up to five one‑year renewal options.