Residential Permit Parking Management System

The City of Santa Ana is seeking a vendor to design, develop, implement, and manage a cloud‑based Residential Permit Parking Management System. The solution must provide a multilingual, WCAG‑AA compliant web portal for residents to purchase, renew, and manage parking permits; integrate with the City’s payment processors and iNovah parking‑payment system; support data migration from a legacy Microsoft Access database; and supply ongoing support, training, and two kiosk deployments. The contract is a one‑year term with up to four one‑year extensions, and the full implementation must be completed by late 2026. • Core functionality: online permit purchase, payment processing (PCI‑Level 1), account management, multilingual UI (English/Spanish/Vietnamese), and reporting/analytics. • Integration requirements: iNovah parking‑payment API, City‑approved merchant processors, and future ALPR enforcement linkage via Turbo Data. • Deliverables: system design, data migration, sandbox testing, user training, 24/7 support, two tablet kiosks, and full documentation; all data remains City‑owned with export capability in non‑proprietary formats.