Description
The Central Collection Unit (CCU) is seeking a Master Contractor to provide maintenance and technical support for Hyland OnBase software. The contract will be for a period of 12 months, starting from May 1, 2026, and ending on April 30, 2027. The contractor will be required to provide labor for technical support and ensure that the proposed COTS software is virus-free. The contractor must also be an authorized reseller for the manufacturer named in the PORFP.
• The scope of work includes providing maintenance and technical support for Hyland OnBase software, including desktop document imaging, concurrent client, document import processor, encrypted disk group, multi-user server, batch OCR, unity client server, workflow named user client, and web server maintenance.
• The contractor must provide pricing that is valid for at least 90 days after the due date.
• The contractor must include a screenshot of the manufacturer's suggested retail price (MSRP) with the bid.
• The contractor must ensure that all agreements and terms and conditions are provided in the proposal.