Data Processing, Print, and Mail Services

The City of Gallup is seeking a vendor to provide comprehensive data processing, print, and mail services for its utility billing operations. The selected vendor will work closely with the Utility Billing Department to ensure all services meet the city's specific needs and comply with applicable regulations. The scope of work includes the management of utility account data, production of accurate and timely utility bills, and efficient postal distribution of these bills to customers. The contract will be awarded based on a total all-or-none basis, and the city reserves the right to reject any or all proposals. The evaluation criteria include company experience, technical capabilities, digital capabilities and innovation, security and compliance, reporting and transparency, and cost/fee proposal. Some key requirements include a minimum of five years of experience providing services to clients of comparable capacity, being in continuous business for at least ten years, and having a client retention rate for ten years. The vendor must also comply with all applicable local, state, and federal regulations regarding transportation of materials and provide all necessary supervision, maintenance, insurance, mileage, fuel, permits, licenses, etc. for the operation of vehicles or equipment used for transportation. • Company experience and qualifications • Technical capabilities and expertise • Digital capabilities and innovation • Security and compliance with regulations • Reporting and transparency • Cost/fee proposal and pricing structure