Description
The Department of Veterans Affairs is seeking sources for planned maintenance and support services for the GE AssurePoint Muse clinical system. The contractor will be required to perform at least one on-site or remote planned maintenance inspection during the contract period, provide hardware parts and software updates, and offer telephone support services 24/7. The contractor must also provide a capability statement that addresses their qualifications and ability to perform the work described.
Some key points to note are:
* The contractor must provide all software licensing required for full functionality of the clinical system
* The contractor must provide electronic copies of field service reports after every PM or on-site service call
* The contractor must perform PMIs during normal working hours and schedule them at least three days in advance
* The contractor must provide documentation, measurements, and calibration data to ensure the system is performing in accordance with the manufacturer's performance standards
* The contractor must inspect and replace electrical wiring and cables, and mechanical components as needed