RFP 25-15 Jury Management System

The Superior Court of California, County of San Berardino is seeking a modern Jury Management System (JMS) to replace its legacy, in‑house solution. The contract will be a five‑year firm‑fixed‑price engagement covering software licensing (SaaS preferred, on‑premise acceptable), data migration, integration with existing IVR, payment, and case‑management systems, and ongoing support and training. The award will be based on a combined non‑cost and cost score, with a 30‑point cost component. • Core jury operations – summons generation, panel creation, attendance tracking, reporting, and juror communications (email/SMS). • Data migration – conversion of ≥ 3 years of juror data (~4.5 GB) plus 270 GB of scanned documents; integration of annual DMV/ROV/FTB CSV feeds. • Technical architecture – SaaS (preferred Azure) or on‑premise solution, role‑based access via Microsoft Entra ID, 99.99 % availability SLA, audit‑log export to SIEM, and disaster‑recovery attestation. • Integration points – API connection to existing Aumtech IVR, Phoenix/SAP payment extracts, Tyler Enterprise Justice case‑management toolkit, and Snowflake/Power BI analytics platforms. • Deliverables – implementation plan (within 60 days of contract start), training for ~50 court staff, documentation, and ongoing support.