RFP 26-009-56 Managed Services Support Questions and Answers No. 3

The Shelby County Government is seeking a vendor to provide managed services support for the Memphis & Shelby County Division of Planning and Development. The selected vendor will be responsible for integrating monitoring with third-party systems, supporting business units in translating data needs into actionable outputs, and maintaining existing integrations. The vendor will also be required to provide reporting and analytics services. The proposal should include one original and eight copies of the proposal, as well as two USB flash drives of the Excel Requirements. • The vendor should have experience in integration monitoring and reporting. • The vendor should be able to work with staff to clarify specific data questions and identify where the information can be obtained within Accela or related systems. • The vendor should be able to develop clear and useful reports to export data. • The vendor should be able to maintain existing integrations and support and refine API's.