AFC 2.0 Charlie Project Test Phase Workstream Services RFP 42-26

The Massachusetts Bay Transportation Authority (MBTA) is seeking a vendor to provide workstream lead support during the pilot phases of the AFC 2.0 Charlie project. The selected vendor will serve as an embedded subject matter expert within distinct functional areas, including sales channels, data reporting, security, and application interfaces. The vendor's role will be to raise design considerations, assess technical functionality, support defect resolution, and provide insights to reduce risk throughout the testing lifecycle. The MBTA requires expert support in the form of dedicated workstream leads to ensure the success of the pilots and the overall project. Key responsibilities of the vendor include: • Serving as a subject matter expert on technical requirements and design • Preparing for and facilitating bi-weekly workshops with the Systems Integrator and key stakeholders • Identifying and tracking action items and defects • Providing weekly/bi-weekly stakeholder updates and executive-level briefings • Identifying opportunities to improve the system and recommending usability enhancements and performance optimizations • Monitoring and informing the MBTA of any relevant changes in regulation or compliance • Participating in workshops and meetings with the Systems Integrator to explain, explore, and get updates on defects • Providing updates on the status of defects and contributing to executive reporting on system readiness The MBTA is looking for a vendor with experience in automated fare collection and payments technology, particularly with Cubic's systems. The vendor should have a deep understanding of the MBTA's fare system and be able to provide expert guidance and support throughout the project. Some of the key deliverables for this project include: • Requirements review and analysis • Root cause analysis and reporting • Progress collateral and presentations • Stakeholder meetings and updates • System testing and participation • Compliance test case review The MBTA is seeking a vendor that can provide high-quality support and expertise throughout the project lifecycle. The selected vendor will be expected to work closely with the MBTA's project manager and other stakeholders to ensure the success of the project.