Tax Collection and Administration Software - City of Louisville, CO

The City of Louisville, CO is seeking a comprehensive Tax Collection and Administration software to support existing rules and accounts while enhancing customer service capabilities and improving staff productivity. The proposed system should include features such as seamless integration with existing systems, data conversion and implementation support, staff training, IT security requirements, and advanced reporting and querying capabilities. The city is looking for a cost-effective solution with transparent pricing for implementation, maintenance, and ongoing support. Key features of the proposed system include: • Enhanced customer web portal functionality • Payment processing, including a free ACH filing option for customers • Tyler Technologies software integration for general ledger imports • Seamless integration with the Colorado Department of Revenue’s online filing software system - Sales and Use Tax System (SUTS) • Robust security features to provide customizable access levels • Administrative capabilities to manage user permissions and passwords • Role-based access controls and audit logging • API availability and documentation • Support for single sign-on (SSO) and multi-factor authentication (MFA) • Hosting in a U.S.-based data center • Data encryption at rest and in transit • Clear process for data extraction upon contract termination • Use of City data for AI training or analytics is prohibited without explicit permission • Must operate a network monitoring solution including Intrusion Detection/Prevention Systems (IDS/IPS) • System requires complexity in passwords for both admins and customers accessing the portal • PCI compliant The city is looking for a vendor with experience in implementing similar systems for comparable government clients, with a strong reputation, and the ability to provide a high-quality solution that meets the city's requirements.