Description
IDEA Public Schools is seeking a reliable and scalable Dedicated Internet Access (DIA) transport services provider to ensure resilient, high-speed connectivity between key locations and the cloud. The selected vendor will be required to provide a fully managed, robust network infrastructure that meets current and future bandwidth needs while maintaining compliance with E-Rate guidelines. The proposal should include pricing for a 12-month term with optional extensions, as well as scalable pricing for 20 Gbps and 40 Gbps. The vendor must have a valid Service Provider Identification Number (SPIN) and a valid Federal Communications Commission Registration Number (FCCRN).
Key requirements include:
* Dedicated, symmetrical transport bandwidth of 20 Gbps between designated endpoints
* Scalability to 40 Gbps
* 99.99% network availability
* 0.25% frame/packet loss commitment
* 25 ms round trip network latency commitment between regional sites
* 60 ms round trip network latency commitment between national sites
* 10 ms network jitter commitment
* Customer support functions including problem tracking, resolution, and escalation support management on a 24x7x365 basis