Description
The US Embassy in Harare, Zimbabwe is seeking a contractor to provide preventive maintenance services for Caterpillar generators. The contractor will be required to provide emergency assistance within 24 hours of notification and comply with the emergency service requirements outlined in the solicitation. The contractor will also be required to maintain continuous availability to receive emergency service requests and mobilize qualified technicians to arrive on-site within 24 hours of notification. The solicitation includes a comprehensive maintenance plan and defines various terms such as "emergency services," "comprehensive maintenance plan," and "preventive maintenance."
• The contractor shall provide emergency assistance for generator support within 24 hours of notification.
• The contractor shall comply with the emergency service requirements, including availability, response time, billing, and scope.
• The contractor shall maintain continuous availability to receive emergency service requests.
• The contractor shall mobilize qualified technicians to arrive on-site within 24 hours of notification.
• The solicitation includes a comprehensive maintenance plan and defines various terms related to maintenance services.