Description
The Department of Veterans Affairs Medical Center in Providence, Rhode Island, is seeking a Service Disabled Veteran Owned Small Business (SDVOSB) contractor to provide valet parking services. The contract will be for a base year with five one-year option periods. The contractor will be responsible for providing parking services to patients and visitors, including parking, delivering, and directing vehicles to and from the greeting area. The contractor will also be responsible for controlling and monitoring the designated parking area, ensuring that vehicles are locked and secured, and responding to emergencies. The contractor must provide a quality control plan, monthly status reports, and customer complaint logs. The contract requires the contractor to have adequate insurance coverage, including general liability, automobile liability, and workers' compensation.
Some key requirements of the contract include:
• Providing a sufficient number of staff to meet the needs of the VA and the requirements of the contract
• Notifying the VA in advance of any special events that may cause parking problems
• Maintaining a written record of all complaints, both written and oral
• Coordinating with the VA Voluntary Escort Service to facilitate patient transportation
• Treating parking patrons courteously and with respect at all times