Description
The North Dakota University System (NDUS) is seeking a comprehensive, statewide interlibrary loan (ILL) and resource‑sharing platform that will serve academic, public, K‑12, special‑library and state‑agency libraries across both North and South Dakota. The contract will cover design, implementation, hosting (or hosting exemption), integration with a wide range of existing library systems, ongoing support, and professional services such as training, data migration, and user‑acceptance testing. The solution must meet WCAG 2.1 Level AA accessibility standards, comply with state and federal security and privacy regulations, and be capable of supporting up to roughly 200 member libraries.
• Core functionalities include full request lifecycle management for physical and electronic items, union‑catalog discovery, patron authentication, staff UI, reporting, and administrative controls.
• Required services: project planning, detailed implementation deliverables, multi‑year technical support, licensing, and optional value‑added features; all to be delivered within a roughly 12‑month implementation window with a go‑live target of June 30 2027.
• Vendor must provide insurance, cyber‑liability coverage, indemnification, and adhere to strict data‑encryption, RPO/RTO, and accessibility compliance deadlines.