Description
The Department of Veterans Affairs is seeking information from potential contractors to provide maintenance and services for government Steris Sterilization units at the Central Arkansas Veterans Healthcare System (CAVHS). The contractor will be responsible for providing all labor, tools, materials, equipment, and services necessary to perform periodic inspections, maintenance, and emergency service to maintain the government-owned Steris Sterilization units in good operating condition. The contract will be for a period of one year with four option years. The contractor must provide factory-trained and certified personnel, and all parts and labor for service calls. The contractor must also provide recall alert monitoring and notification service for the listed equipment.
Some key requirements include:
* Providing comprehensive service, including parts and labor, to perform repairs and scheduled Preventative Maintenance (PM) in accordance with manufacturer’s instructions
* Providing technical support service for equipment, including unlimited calls to the service hotline
* Providing recall alert monitoring and notification service for the listed equipment
* Responding to requests for routine service within 24 hours, and requests for technical telephone support within 2 hours
* Providing same-day service for emergency repairs
* Supplying contract employees with applicable maintenance and/or repair manuals
* Complying with all relevant laws, codes, and regulations, including those related to electrical safety and patient health information.