Description
This opportunity is an RFI seeking market research on the capability to provide 24/7 maintenance, logistics, and support services for Customs and Border Protection (CBP) equipment and systems. The work involves receiving service calls, issuing work orders, performing corrective and preventive maintenance, reporting status, and delivering work‑completion documentation. CBP is gathering information on vendor size, contract vehicles, socio‑economic status, subcontracting capacity, lead‑time, security‑clearance readiness, and past performance. No commitment to award a contract is made at this stage.
• 24/7 Maintenance Dispatch Center support (service call intake, work order issuance, status updates).
• Corrective and preventive maintenance on CBP technology systems (including large‑scale NII equipment).
• Reporting, KPI/dashboard delivery, and compliance with security‑clearance requirements.
• Vendor qualification data (size, socio‑economic status, contract vehicles, subcontracting percentages, lead‑time).
• Submission of past‑performance references and confirmation of capability to meet draft requirements.
Attached files
Contact
EIOD Acquisitions ILS