Outage Dispatching Services – City of Hudson, Ohio

The City of Hudson, Ohio is seeking a qualified vendor to provide comprehensive outage dispatching services for its municipal utilities. The contractor will operate a 24/7/365 call center, handle outage reporting, coordinate dispatch, communicate with customers, and integrate with utility systems (GIS, SCADA, AMI). Services are billed annually, and the contract runs for a three‑year term with an optional three‑year extension. • Provide round‑the‑clock call intake, outage documentation, and dispatch coordination for electric (and water via alternates). • Integrate with the City’s utility management platforms and deliver automated notifications, analytics, and customer‑portal access. • Meet all insurance, bonding, and performance requirements outlined in the General Conditions, and submit a detailed fee proposal with annual lump‑sum pricing.