eCRB Hosting, Licensing, Operation and Maintenance

The Library of Congress is seeking a contractor to provide cloud hosting, licensing, operation, and maintenance for the electronic Copyright Royalty Board (eCRB) system. The contractor will be responsible for providing hosting and licensing services, operation and maintenance support, customer support, and remediation of software vulnerabilities. The contract will be for a period of two years, with one option year. The Library is looking for a contractor that can provide a unique and password-protected credential with two-factor identification for staff login and integrate Login.gov single sign-on functionality into the eCRB system. The contractor will also be required to provide monthly performance and reliability data and meet certain service level agreements. • The contractor shall provide cloud hosting of the eCRB system with security and all software modules. • The contractor shall provide on-going Operation and Maintenance Support (O&M) for the eCRB filing/management system website. • The contractor shall provide customer support to internal and external users of the eCRB system. • The contractor shall remediate software vulnerabilities in accordance with the minimum response and resolution times listed in the Service Request Priority Response matrix.