Outside Collection Services

Delaware Technical and Community College (DTCC) is seeking a qualified vendor to provide outside collection services for delinquent student accounts (tuition, fees, fines, etc.). The contractor will receive account data, conduct compliant collection activities, deposit collected funds into a state escrow account, and provide detailed monthly and quarterly reporting. The contract is a three‑year term with possible one‑year extensions and a month‑to‑month extension option, and compensation is based on an 8 % contingency fee of amounts collected. The vendor must be an active ACA International member, hold required Delaware licensing, maintain specified insurance limits, and ensure all student data remains within the United States. • Perform account placement, collection communications (mail, phone, email, text) and manage payment plans in compliance with FDCPA, FERPA, and related statutes. • Deposit all collected monies weekly into a designated escrow account and submit weekly activity reports and monthly invoices. • Provide monthly usage reports, quarterly subcontractor reports, and maintain robust data‑security measures (U.S.–only storage, cyber‑liability insurance). • Meet minimum vendor requirements: ≥5 years collection experience, ≥2 government/higher‑education contracts, ACA membership, Delaware collection‑agency license, and required liability insurance. • No pre‑bid meeting required; proposals due April 29 2026, with award anticipated July 15 2026.