Maintenance and Repair for Thermo Fisher DNA instruments

The San Mateo County Sheriff's Office Forensic Laboratory is seeking a contractor to provide scheduled annual preventative maintenance and service coverage for repair of Thermo Fisher DNA instruments. The contract will be for a term of three years, with an option to extend for an additional two years. The contractor will be responsible for performing all necessary maintenance and repairs, including parts, labor, and travel, and will be required to provide priority telephone and email access to instrument technical support. The contractor will also be required to submit all documentation, including service reports, within five business days of completion of the work. • The contract will cover the maintenance and repair of several Thermo Fisher DNA instruments, including 3500 Genetic Analyzers, Nimbus HID NPI, Kingfisher Presto 96 DW, QuantStudio 5, and 7500 Real time PCR System. • The contractor will be required to perform planned annual or biannual preventative maintenance visits, as well as remedial repairs as needed. • The contractor will be required to provide a guaranteed priority response time of 3 business days or less after receipt of a service call. • The contractor will be required to provide priority telephone and email access to instrument technical support. • The contractor will be required to provide telephone and email access to application technical support.