SCADA Support Maintenance, and On-Call Services

The City of Waco is seeking a qualified firm to provide SCADA support, maintenance, and on-call services for its water and wastewater facilities. The selected firm will be responsible for supporting mission-critical operations, improving reliability, and maintaining a consistent standards-based SCADA environment. The scope of work includes on-call support and troubleshooting, PLC and HMI programming, network support, and small project implementation. The contract is expected to have a maximum duration of 1 year with 4 possible renewals for a 5-year total agreement. • The City uses Rockwell Automation Programmable Logic Controller and Human-Machine Interface platforms. • The City intends to maintain consistent firmware and software versions across facilities. • The selected firm will be required to comply with the City's OT cybersecurity, patch, and vulnerability management requirements. • The firm will be expected to provide personnel with minimum licensing, certifications, and training, including licensed professional engineers, Texas-licensed electricians, and OSHA 10-hour training. • The firm will be required to provide documentation and system evidence to verify compliance with the City's requirements.