FOR JUVENILE JUSTICE SERVICES CASE MANAGEMENT PLATFORM

Erie County seeks a vendor to design, implement, and support a cloud‑based case‑management platform for juvenile‑justice clients, emphasizing HIPAA compliance, U.S.‑only data residency, and robust security (MFA, encryption, audit logs). The solution must be customizable (forms, dashboards, workflows), include behavioral‑health screening tools, secure e‑signatures, text reminders, and separate portals for families/providers. The vendor must provide training, one‑business‑day technical support, and maintain ownership of all County data. • Develop and deploy a secure, scalable SaaS platform with role‑based access and full audit capability. • Enable configurable workflows, reporting, and dashboards without extensive coding. • Provide ongoing support, training, and rapid response service for a 2‑year contract (option to extend).